RETURN & REFUND POLICY

Overview

At Sol Esencia, we are committed to delivering professional-quality sunless tanning products crafted with care and precision. Due to the nature of our products and hygiene standards, certain items may not be eligible for return.

Please review our policy carefully before purchasing.

Returns Eligibility

We accept returns under the following conditions:

• Item must be unused, unopened, and in its original packaging.

• Return request must be submitted within 14 days of delivery.

• Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used products

• Professional bulk solutions once opened

• Items damaged due to misuse

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Order number

• Clear photos of the item and packaging

• Description of the issue

We will review and arrange a replacement or refund where applicable.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.

• Processing time may take 5–10 business days depending on your bank.

Shipping costs are non-refundable unless the return is due to our error.

Professional / Wholesale Orders

All wholesale and Exclusive Partner Pricing orders are considered final sale unless the product is defective or incorrect upon arrival.

How to Initiate a Return

Please contact:
hello@soleya.world

Include your order number and reason for return.